Phone Repair Shop Software With a Built-In POS
Gadgets POS is phone repair shop software with the till built in. Take a repair in with the IMEI, the fault and the price, give it to a technician, use parts from stock, and see the cost and profit of every job. Accessories, trade-ins and repairs all go through the same POS, on the same receipt.
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Phone repair shop software: repair intake in one form
A repair starts at the counter, so the form is built for the counter. You pick the type of device and the model from a device list, describe the job, enter the repair price, add the IMEI or serial number, and note anything about the condition of the phone when it arrived. The customer is captured on the same screen.
Pick a warranty template and its terms are saved with the job, so what you promised the customer is on the record. Because a repair is a line on an order, you can add a screen protector and a case to the same ticket and take one payment.
Technician, priority and collection date
Every job can be assigned to one of your technicians, or to an outside technician if you send certain repairs out. You set a priority, and you set the expected collection date and time, so the person on the counter can tell a customer when to come back without going to find the phone.
That is the detail that stops repairs getting lost: who has it, how urgent it is, and when it is due. For the underlying feature set, see repair management software.
Parts from stock and cost per job
Screens, batteries and charge ports are kept as lab items, parts that sit apart from the stock you sell over the counter. You attach the parts you use to the repair, and they come off the lab stock straight away. You can also add extra costs, such as an outside technician's fee, to the job.
Because the parts cost and the repair price are on the same job, you can see the cost and profit of each repair, and a report shows lab item usage over a period. If you are still working out your prices, the guide on how to price phone repairs walks through the method.
The repair board
Jobs sit on a board with stages you define yourself, starting at Pending. Move a job from stage to stage as it is diagnosed, waiting for a part, repaired and ready for collection. Orders on hold and in progress are shown in one panel, so the counter and the bench look at the same list.
The board is shared by everyone signed in to the shop. It is a working board, not a customer notification system: Gadgets POS does not send customers status texts from it. See repair workflow and the Kanban board for the detail.
Sell accessories and take trade-ins on the same till
Most repair counters also sell cases, cables and chargers, and many take an old phone in against an upgrade. Both happen at the same till as the repair. A repair, an accessory sale and a trade-in can share one order, one payment and one receipt, and the traded-in IMEI goes into stock as a unit you can sell. More in trade-in software.
Online booking and mail-in repairs
If you have a web shop, customers can book a repair appointment online by choosing a store and a time slot. They get reminders and can reschedule or cancel from a link, and your staff see every booking and its history. The web shop can also take mail-in repairs, with a postage choice and photos of the problem.
Appointment slots follow fixed opening hours, and there is no limit per slot or holiday blocking yet. The full story is on online repair booking.
Laptops, tablets, consoles and more
Nothing in the repair form is phone-only. The same job record works for tablets, laptops, games consoles, watches and other small electronics, with the same technician, priority, parts and warranty fields. If you sell and repair computers as well, the POS for computer and laptop shops page covers that side.
Reports: repair sales, parts used, profit
A Sales by Repair report shows what your repair work brought in, a lab item usage report shows what you used, and the product reports can be filtered to repairs that used parts. Margin is worked out from the stock log, so the profit figure comes from what the parts really cost. Reports export to PDF and CSV.
If you are starting out, the guide to starting a phone repair shop in the UK has a checklist that includes record keeping and software.
Questions repair shop owners ask
Can repairs and sales go on one receipt?
Yes. A repair is a line on an order, so it can sit alongside accessory sales, a return or a trade-in. The customer pays once and gets one receipt. Each repair line keeps its own details, including the device, the IMEI, the technician, the priority and the expected collection date, so nothing is lost by combining them.
Can I assign a technician and a priority?
Yes. Every repair can be assigned to a technician, or to an outside technician if you send work out, and given a priority and an expected collection date and time. The job then moves across your repair board through stages you define, such as Pending, In progress and Ready for collection.
Does it track parts used on a repair?
Yes. Parts are kept as lab items, separate from the stock you sell. You attach them to a repair and they are taken off lab stock straight away. You can add extra costs too, so each job shows its cost and profit. A lab item usage report shows what you used over any period.
Does it send repair status texts to customers?
No. Gadgets POS does not send text messages to customers from the repair board. Status emails are sent for repairs booked through your web shop, and your staff can see every job's stage on the board. If texting customers is essential to you, ask about it in a demo before deciding.
Can customers book repairs online?
Yes, through your web shop. Customers choose a store and a time slot, receive reminders, and can reschedule or cancel themselves. They can also send a device by post with a mail-in repair, adding a postage choice and photos of the issue. The web shop is set up for you by our team and runs on your own domain.