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No separate ticketing system to log into. Every repair is booked, tracked, and billed inside the same POS as your sales — with a technician, priority, IMEI, and live cost attached to the job from the moment a device comes through the door.
Booking and running a repair job should take seconds, not a separate system to manage.
Assign a technician and a priority the moment the device comes in.
Pending → In Progress → Completed is the default — or add, rename, and reorder stages to match how your shop actually runs a job.
Pull the exact parts a repair used straight from lab stock as you work on it.
The repair prints alongside any sale, return, or trade-in from the same visit.
Know exactly what a repair cost you and what it made — while it's still on the board, not after the fact.
The device's identity travels with the job from intake to collection.
Log any cost beyond parts — outsourced work, a call-out fee — right on the job itself.
Log outsourced repair work against the job so it's still on record, even when your own team didn't do the work.
Lab items used plus any extra costs update that job's true cost and profit automatically.
A live board every member of staff sees the same way — not a note stuck to a monitor.
Move a job between stages and every member of staff sees the update live.
See who's doing the work and how urgent it is, right on the card.
Set and track a promised return date per job.
See repair revenue and technician performance in a dedicated report.
Can I customize the repair process stages for my shop?
Can I reassign a repair to a different technician?
Does a repair still print on the same receipt as a sale?
Can I track exactly which parts were used on a repair?
Is the device's IMEI or serial number tracked automatically?
Can I see the profit on each individual repair?