A Sell-Your-Phone Website That Runs Off Your POS
Gadgets POS can run a phone buyback website for your shop. Customers pick their device and condition, see an instant quote on your own pages, choose how to send it and how to be paid. When the phone arrives you inspect it, and the trade-in lands in your orders and your stock, in the same system as your till.
Last reviewed:
A phone buyback website: how a customer sells a device
The journey is built around the customer who wants to know what their phone is worth before they commit. They choose the device on a product page, answer a few questions about its condition and options, and see a quote. If they like it, they pick a postage method, enter their details in a one-page checkout and choose how to be paid.
From your side, the sale arrives as an order you can see and work through. You can read how the same trade-in works at the counter in trade-in software.
Instant quote on your own pages
An instant-quote section can be added to your home page or any page you build, so the quote starts where your visitors already are. The prices come from the values you set on each device and each option, so you stay in control of what you offer. There is no automatic market-price feed: the numbers are yours.
Postage choice and one-page checkout
Customers choose how the device gets to you, and the checkout collects their details on a single page. Postage here is a method choice. Gadgets POS does not generate postage labels or connect to courier systems, so labels and tracking are handled by you or by the customer.
Revise the price after inspection, with a reason and photos
A quote is only as good as the condition of the phone when it arrives. When you inspect a device and find it is not as described, you can change the price on the order, give a reason and attach up to five photos. The customer is told by email and in the order chat.
That keeps the conversation with the customer on record and gives you something to point to if a price is questioned.
Payout by voucher, PayPal, bank transfer or cash
You decide which payout methods to offer: a voucher for your shop, a PayPal transfer, a bank transfer or cash. Customers pick from the ones you have switched on. Vouchers expire after one month by default, which is worth planning around.
Quote reminders for abandoned sell carts
Customers who start a quote and do not finish can be sent a reminder email. It is a small thing, but a phone someone has already decided to sell is worth following up.
Every trade-in lands in your orders and stock
A buyback website that sits apart from your stock means a second list to reconcile. Here, an accepted sell order comes into the same system as your shop trade-ins, so the device can go into stock under its IMEI and be sold again through the till or your Buy web shop. See POS for second hand phones for what happens next, and POS with an online shop for the rest of the web shop.
Pricing a buyback needs thought. The guide on how to price phone trade-ins and buybacks explains a method you can adapt.
Set up with our team, on your own domain
The buyback website is not a self-service product. Our team sets it up with you on your own domain, and you keep control of devices, options, prices and payout methods. If you are thinking of starting a buyback business, tell us about it when you start your 15-day free trial.
Questions about running a buyback site
Can customers get an instant quote online?
Yes. Customers choose a device, answer questions about its condition and options, and see a quote based on the prices you have set. An instant-quote section can sit on your own pages. There is no automatic market-price feed, so the values are the ones you enter and keep up to date yourself.
What payout options can I offer?
You can offer a shop voucher, a PayPal transfer, a bank transfer or cash, and switch each on or off. Customers choose from the options you have enabled when they sell. Vouchers expire after one month by default, so tell customers who choose one when to use it.
Can I change the price after I inspect the phone?
Yes. After inspection you can change the price on the order, give a reason and attach up to five photos. The customer is notified by email and in the order chat. This is how you handle phones that arrive in worse condition than described, and the exchange stays on the record.
Is it self-service or set up for me?
It is set up for you. Our team sets up the buyback website with you on your own domain, and you then manage devices, options, prices and payout methods from your dashboard. It is not a self-service sign-up, so the first step is to start your 15-day free trial and tell us about your business.